A. Project Context
Sponsor
CEO, BFC
Manager
Community Relations Lead
Participating Organisations
Borneo Forest Carbon Sdn Bhd
Asset / Location
Jungle Green
Reason for Action
Redesign grievance mechanism to be accessible and trusted by remote indigenous communities
B. Baseline
Current Situation
Existing mechanism is a paper-based log at concession office, rarely used by remote communities
Baseline Date
2025-03-01
Baseline Metrics
Grievances logged per quarter, community awareness survey score
Data Quality
estimated
Counterfactual
Without redesign, grievances go unreported and unresolved, risking escalation
C. Objectives
Intended Change
Multi-channel grievance mechanism accessible via community rangers, mobile message service and in-person sessions
Target
Community awareness score above 80%; average resolution time under 30 days
Target Date
2026-06-30
Affected Stakeholders
Penan community, Kenyah community
Expected Benefits
Improved trust, earlier issue detection, stronger UNGP alignment
D. Options
Alternatives Considered
Digital-only app (rejected - limited connectivity in remote areas), multi-channel including in-person (selected)
Do-Nothing Case
Grievances remain hidden until they escalate into disputes
Reason Selected
Multi-channel approach matches actual community access and communication patterns
E. Cross-Pillar Effects Review Reviewed
Could solving this problem create a different environmental, social or governance problem?
Potential Trade-offs / Unintended Consequences
None significant identified
F. Safeguards
Rights & Stakeholder Impacts
Aligned with UNGP effectiveness criteria for grievance mechanisms
Environmental Impacts
No material environmental impact
Community Impacts
Directly strengthens community trust and voice
Mitigation Measures
Co-designed with community representatives
Grievance Requirements
This project is itself a grievance mechanism improvement
G. Business Case
Capital Cost
RM 95,000
Operating Cost
RM 45,000
Savings
—
Revenue
—
Avoided Cost
—
Funding Source
BFC operating budget
Risk Reduction
Reduces risk of unresolved grievances escalating to legal or reputational incidents
Strategic Value
Reusable grievance mechanism template for other Group indigenous-adjacent assets
H, I, J. Measurement, Evidence & Governance
See linked Metrics, Evidence, Stage Gates and Governance in the Project Workspace tab.
Go to Project Workspace